Shipping & Returns

Shipping & Delivery

Shipping Policy ALMAS offers FREE SHIPPING on all orders above INR 999 within India. There are no extra charges/taxes to be borne by customer apart from cost of the product. We ship through private couriers FedEx,Aramex,Dotzot and national courier- Speed Post (remote areas) . Transit insurance is provided by ALMAS, and it will be valid till the time of delivery only. Packaging: All our jewellery is packaged in a strong jewellery box and sealed securely. We take great care to package the jewellery appropriately to avoid any damage during transit. You may also ask for gift packaging or complimentary messages to be sent along with the jewellery. All orders are considered complete only after the payment has been received by ALMAS. Our payment gateway takes 24-48 hrs. to confirm the payment and check for fraudulent transactions. Shipment/delivery time of order starts from the day of receipt of the payment confirmed against the order placed with us. Usually all orders are processed and shipped within 4-6 working days because depends on the Product to Product, once payment is confirmed. Once the package reaches our courier partner, it will take a further 2-5 days for delivery. Please check availability, displayed under the description of each piece of jewellery to find out if the product is in stock. All our products are handmade and limited quantities of each design are produced, they require minimum 4-6 days to process if they are not in stock, so please keep this in mind while ordering. ALMAS may at random call members to verify the order. Please make sure that you provide the correct name and address for delivery. Any inconsistencies in name or address will result in non-delivery of the product. We request you to open and check the product at the time of delivery. In case there is any damage found to the product at the time of delivery, please do not accept the delivery and e-mail us at mentioning your order number. We will try to ensure that a replacement delivery is made to you at the earliest, based on the availability of the product. If additional pieces of the product/s are not available we will try to Manufacture it soon enough to send or complete Refund will be issued. Partial delivery of product needs to be reported within 1 days of receipt of the product. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from the User placing the order. We are not liable for any delay / non-delivery of purchased goods in the event of flood, fire, wars, acts of God or any cause that is beyond our control. Cancellation Policy Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have made the complete payment, the said amount will be reversed back to the same mode of payment through which it was initiated. In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount (minus the transaction fee of our payment gateway). We will not be able to cancel orders that have already been processed and shipped out by us. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation. Disclaimer The details of the products or product specifications (for instance weight, colour, handwork details, size, etc.) quoted with the product displays are only fairly approximate values. While every endeavour has been made to accurately reproduce colours, there may be minor variations in colour of the actual product because of the nature of product, lighting, digital photography and capabilities of monitors. A customer must place an order keeping in mind that colours seen on a monitor will be slightly different as compared to the actual product ordered. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the jewellery pieces may be represented larger than the actual size in order to clearly show details or even as smaller than the actual size in order to show the entire item. Address for return shipment.

Return Policy

Once products are delivered to you and accepted as accurate and as per the original order, there is no return,refund or design exchange possible. All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in un-used condition and should be reported within 2 days of delivery.Beyond 2 days from the time of delivery we are unable to entertain any return or refund request.Customised Articles,Coins,Pens are not eligible for a return. Postage and charges for return of these will not be refunded. Please note that we cannot offer return or refunds on any sale on any opened or used products. Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.

Pricing Policies,Privacy Policies and Terms and conditions

PRICING POLICY At ALMAS we believe that products have to be priced fairly. We aim to be honest and clear about the price you pay for the jewellery you buy. We want to create a relationship with our customers based on trust and do not want pricing to play spoilsport. We price our jewellery primarily on the weight of silver used in the product, rarity of the semi precious stones, and also the level of craftsmanship involved. Jewellery making is an art. In order to be sustainable, art has to be affordable and transperantly priced. We do not believe in paying an extraordinary premium for design. Our manufacturing base allows us to offer you exclusive jewellery at competative rates. Even when we procure jewellery from elsewhere, our policy is to buy directly from the manufacturers. Terms & Conditions Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy, shipping and refund policy govern ALMAS relationship with you in relation to this website. Definitions “Us/We/Company/ALMAS” refers to the owner of the website - "Agreement" means the Terms and Conditions (T&C) contained under the ALMAS brand name. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced. “Site” means the “” owned and operated by ALMAS, which provides a venue to the users of ALMAS to buy the products listed / displayed at ALMAS. “User/You” means and includes any Customer / Viewer / Buyer / You (the person or any legal entity) who accept the offer for sale by ALMAS by placing an order on this Site. “Products” connotes the goods, services promoted / displayed on the Site and offered for any use / sale. Our Terms and Conditions By using this website, you agree to be bound by the Terms and Conditions of the Company. If your age is below 18 years you are prohibited to use this website. Those who choose to access this website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. We will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive a order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order. Pricing of products is in Indian Rupees and includes VAT(Value Added Tax) / CST. For your convenience, we have a currency converter for you to view the prices of our products in other currencies. But please note that when you buy from us, you are paying in Indian Rupees. By indicating your acceptance to purchase any product or service offered on the site, you are obligated to complete such transactions. Users are prohibited from indicating their acceptance to purchase products and services where they do not intend to complete such transactions. In a credit card transaction, you must use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the User. Any attempt by a User to deliberately damage the Site or undermine the legitimate operation of the Site is in violation of Criminal and Civil Laws and should such an attempt be made, Company reserves the right to seek damages/injunction from any such User to the fullest extent permitted by law. The User agrees to provide authentic and true information. We reserve the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), the Company has the right in its sole discretion to reject the registration and debar the User from using the Services available at this website without prior intimation whatsoever. ALMAS expressly reserves all intellectual property rights in all text, logos, images, programs, products, processes, technology, content and other materials, which appear on this Site. Any use of this website or its contents, including copying, modifying, distributing, re-posting or storing it or them in whole or part is prohibited without the express written permission of The Contents and software on this Site may be used only as a shopping resource. Any other use is strictly prohibited. You agree to defend, indemnify and hold harmless ALMAS , its employees, founders, agents and their successors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to ALMAS but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Hyderabad shall alone have exclusive jurisdiction in any proceedings arising out of this agreement. Modification of our Terms and Conditions Before you use our site, please check for any amendments or updates to the Terms and Conditions from time to time. The Company reserves the right at all times to discontinue or modify any of these Terms and Conditions and/or our Privacy Policy as we deem necessary without prior notification to you. You are responsible for checking these Terms and Conditions periodically to remain in compliance with these terms. Your use of this Site after any amendment to the Terms and Conditions shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions. Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions. User agrees and acknowledges that user shall be solely responsible for user's conduct and that the Company reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian cyber laws or any other allied laws enacted by the government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time. In no event shall the Company, its affiliates, employees, agents, consultants, contracted companies be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site/services for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement. Contact Us If you have any concerns regarding these terms and conditions, please contact us at PRIVACY POLICY ALMAS places great emphasis on secure transactions and customer information privacy. We will not disclose your personal information to third parties. We collect personal information when you register with us, when you participate in reviews or place an order with us. When you search something on our site, keywords will be collected in a protected location for improving our search results. We reserve the right to use this personal information for user analysis to improve the user experience on this site. We reserve the right to disclose your personal information as and when necessary to comply with the law or protect and defend the rights or to ensure compliance with our Terms & Conditions. We may send you details about new services and updates. If you do not wish to receive these communications you can opt out by sending an email to For credit/debit card purchasers, your credit card number and billing information will be passed on to the relevant financial institution. When you place an order on the website and enter your name and details, you will become a recognized user, and we will send a cookie to your computer. A cookie is a small file that may be placed on your computer's hard disk for record-keeping purposes. Cookies do not contain any information that can personally identify you. By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster. Cookies do not store any passwords or credit card information, any information that personally identifies you, or any information that tracks you from session to session. If you have any concerns regarding our privacy policy, please contact us at