Shipping & Returns
Shipping & Delivery
Shipping Policy ALMAS offers FREE SHIPPING on all orders above INR 999 within India. There are no extra charges/taxes to be borne by customer apart from cost of the product. We ship through private couriers FedEx,Aramex,Dotzot and national courier- Speed Post (remote areas) . Transit insurance is provided by ALMAS, and it will be valid till the time of delivery only. Packaging: All our jewellery is packaged in a strong jewellery box and sealed securely. We take great care to package the jewellery appropriately to avoid any damage during transit. You may also ask for gift packaging or complimentary messages to be sent along with the jewellery. All orders are considered complete only after the payment has been received by ALMAS. Our payment gateway takes 24-48 hrs. to confirm the payment and check for fraudulent transactions. Shipment/delivery time of order starts from the day of receipt of the payment confirmed against the order placed with us. Usually all orders are processed and shipped within 4-6 working days because depends on the Product to Product, once payment is confirmed. Once the package reaches our courier partner, it will take a further 2-5 days for delivery. Please check availability, displayed under the description of each piece of jewellery to find out if the product is in stock. All our products are handmade and limited quantities of each design are produced, they require minimum 4-6 days to process if they are not in stock, so please keep this in mind while ordering. ALMAS may at random call members to verify the order. Please make sure that you provide the correct name and address for delivery. Any inconsistencies in name or address will result in non-delivery of the product. We request you to open and check the product at the time of delivery. In case there is any damage found to the product at the time of delivery, please do not accept the delivery and e-mail us at email@example.com mentioning your order number. We will try to ensure that a replacement delivery is made to you at the earliest, based on the availability of the product. If additional pieces of the product/s are not available we will try to Manufacture it soon enough to send or complete Refund will be issued. Partial delivery of product needs to be reported within 1 days of receipt of the product. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from the User placing the order. We are not liable for any delay / non-delivery of purchased goods in the event of flood, fire, wars, acts of God or any cause that is beyond our control. Cancellation Policy Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have made the complete payment, the said amount will be reversed back to the same mode of payment through which it was initiated. In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount (minus the transaction fee of our payment gateway). We will not be able to cancel orders that have already been processed and shipped out by us. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation. Disclaimer The details of the products or product specifications (for instance weight, colour, handwork details, size, etc.) quoted with the product displays are only fairly approximate values. While every endeavour has been made to accurately reproduce colours, there may be minor variations in colour of the actual product because of the nature of product, lighting, digital photography and capabilities of monitors. A customer must place an order keeping in mind that colours seen on a monitor will be slightly different as compared to the actual product ordered. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the jewellery pieces may be represented larger than the actual size in order to clearly show details or even as smaller than the actual size in order to show the entire item. Address for return shipment.
Once products are delivered to you and accepted as accurate and as per the original order, there is no return,refund or design exchange possible. All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in un-used condition and should be reported within 2 days of delivery.Beyond 2 days from the time of delivery we are unable to entertain any return or refund request.Customised Articles,Coins,Pens are not eligible for a return. Postage and charges for return of these will not be refunded. Please note that we cannot offer return or refunds on any sale on any opened or used products. Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.
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